Digital Transformation

Avadis: Transformation through process innovation

Avadis wishes to examine the efficiency, quality and customer benefit of its processes. Zühlke rapidly and methodically delivers the road map and framework conditions for transformation.

Benefits in a nutshell

  • Insight into the greatest potential for increasing efficiency and quality
  • Extensive employee involvement through close exchange
  • Concrete, realistic implementation recommendations including quick wins



I am impressed by the innovation methods. Zühlke guided us through the transformation with no fuss at all.

– Beat Hügli, Head of Corporate Functions, Avadis Vorsorge AG

Uncovering differentiation potential

Avadis Vorsorge AG wishes to configure its processes to introduce greater efficiency, quality and flexibility, and to use digitalisation to uncover potential for differentiation. The pension fund service provider is faced with the challenge of establishing efficient processes while also enhancing individual  customer service. Together with Zühlke, framework conditions are developed and recommendations for action are generated that can be implemented quickly.


Workshops – foundation for process innovation

The Zühlke team analyses existing processes and documentation, then extrapolates the pain points and optimisation opportunities in a series of innovation workshops with employees. The Zühlke experts also investigate the system landscape and provide recommendations for optimisation.

Clear, broad-based transformation plan

In just a few weeks, the Zühlke team develops a well-structured and pragmatic transformation plan with detailed descriptions of digitalisation initiatives. In addition, they generate documentation for the processes that were evaluated and a target system landscape. This gives Avadis a roadmap and framework conditions that they can use in their own transformation.


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Photo: Mr Marco Balzarini

Marco Balzarini

Consulting Director
Digital Transformation

Photo: Mr Simon Streit

Simon Streit

Business Consultant