In close cooperation with BLS, Zühlke defined the priorities and issues crucial to selecting a site location and determined key persons for the interviews. Based on the established standard model ZAFIR, „good practices“ and Zühlke‘s extensive experience, the review team developed a customized questionnaire, conducted semi-structured interviews, andanalyzed the significant results of the project. Consequently, the scope of the questions, which were originally focused on the integration project, had to be extended in order to include the organizationaland operational environment. Zühlke developed an overall assessment and defined a package of measures. This enabled the customer to introduce targeted organizational and technological changes.