Swisscom wants its mobile users to be able to easily report annoying occurrences such as interrupted conversations or poor audio quality. With these feedbacks, Swisscom intends to rectify issues causing tangible problems for their customers. The vision was to create an attractive and user-friendly application for iOS and Android smartphones that encourages their customers to report breaks in the mobile network. The app is also requires to allow Swisscom to easily carry out subsequent updates to the app, as well as making new versions available for download, thereby incorporating user feedback and suggestions into future versions.
The agile project team at Zühlke consisted of a usability engineer, an iOS and an Android developer. The detailed vision for the solution was a result of close cooperation between the usability engineer, the client and other Swisscom stakeholders.