Financial Services

Strengthening customer relationships in real time.

The Internet of Things (IoT) gives financial service providers the opportunity to communicate with their customers in a positive way. The contact is often of a negative character, as customers only hear from their provider when they receive invoices or are informed about a change in fees. A networked product like the CS Digipigi piggy bank can, on the other hand, trigger good feelings through playful and emotional interaction. Digitalised data enables the provider to gain a better insight into the customer's needs using data analytics and artificial intelligence. This allows the development of personalised, location-based offers. Linking services from companies outside the industry can also generate new sales. 

Key questions

  • How do we design our customer journey in order to create positive associations?
  • How can we remodel our services using IoT?
  • How can we use customer-generated data to strengthen our customer relationships?
  • Which cross-industry solution can be offered of our own accord or with a partner?

Customer case - saving digitally

"Viva Kids" is a Credit Suisse banking package for children. It helps youngsters learn in a playful way how to handle money responsibly. At the heart of "Viva Kids" is the digital piggy bank "Digipigi", developed by Credit Suisse in cooperation with Zühlke.


The direct route to results

  • Workshops to generate ideas and gain a market overview
  • Consulting and development of customer journey and application case
  • Creation of perceptible experience prototypes with first user verification
  • Elaboration of the business case
  • Project implementation and interdisciplinary development
  • Product and software development for networked devices, including cloud technologies, analytics, portals, and apps
  • Operation and production throughout the entire lifecycle

IoT Applications

Your contacts

Let's talk about your future

Photo: Mr Mario Schmuziger

Mario Schmuziger

Senior Business Solution Manager
Internet of Things

Photo: Mr Boris Langer

Boris Langer

Senior Business Solution Manager