A networked world needs smart insurance

A networked world needs smart insurance

Digital transformation and globalisation are making insurance products easily available and comparable. At the same time, new players are entering the market with highly customer-centric offers. Both these trends pose major challenges to the insurance industry.

Insurance companies need to position themselves for this new globalised world. The objective is: improved service, better quality, and innovative new products – all while keeping costs low. Not an easy task and certainly not a task that insurers can accomplish on their own.

This new world requires intensive cooperation between insurers, insurtechs, service providers and other stakeholders in the insurance ecosystem to devise imaginative solutions.

Zühlke as go-to partner for insurance companies

For insurance companies, Zühlke is the go-to partner for digital business innovation as we have accompanied and implemented digital transformation projects in a wide range of sectors for many years and are able to contribute valuable cross-industry experience. Thanks to numerous successfully completed projects Zühlke understands what makes the insurance industry tick. But above all, we provide our customers with what they need most: a competitive edge and differentiation.

Our Experts
photo
Lukas Urech

Insurance

lukas.urech@zuehlke.com

+41 79 236 9686

photo
Mike Seiler

Banking & Financial Service Providers

mike.seiler@zuehlke.com

+41 43 216 6516

Insights on Insurance

Reshaping Customer Experience in Insurance

Digitisation makes insurance customers the key point of focus for offers. Strategically-anchored customer experience helps insurers to evolve from being single solution providers to customer experience enablers.

April 9, 2019

Warum eine datengetriebene Kultur für Versicherer unerlässlich ist

Big Data ist Teil der DNA jedes Versicherers. Trotzdem: Von einer systematischen Nutzung grosser Datenmengen sind Versicherungsgesellschaften noch weit entfernt. Die Daten dienen vorerst dem intern...

March 17, 2019

Warum Versicherer die Macht des «Purpose» nutzen müssen

In übersättigten Märkten erlebt die Frage nach dem «Warum», dem Sinn, von Unternehmen eine Renaissance. Als Differenzierungsfaktor beeinflusst er die Kaufentscheidung und erhöht die Kundenbindung. ...

March 15, 2019

Warum Versicherer den Fokus auf Customer Experience verlagern sollten

Die Digitalisierung macht den Versicherungskunden zum Dreh- und Angelpunkt von Angeboten. Strategisch verankerte Customer Experience hilft Versicherern dabei, sich vom singulären Lösungsanbieter zu...

Success Stories