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Insurances

Digital transformation –
new paths to new target groups

Insurance companies are at a digital turning point in their development. The digital transformation is changing business processes, impacting on the interaction with the customer and on the collaboration between insurance companies, reinsurance companies and insurance brokers. At the same time, liberalization and the prevalent cost pressure is creating a series of opportunities and challenges.
The digital insurance company

In order to cope with the changed customer behavior and with cost and innovation pressure, insurance companies have to choose a holistic and structured approach. For this, three areas are important:

  • Connectivity: Customers, partners and employees must be reached through the right channels.
  • Innovation: The time to market of new products and services has to be reduced.
  • Process optimization: Seamless internal and external processes increase efficiency and effectiveness.

Added-value services are mandatory

As customers have become more independent, more demanding and more price-sensitive, self-care services are no longer perceived as an added value. The insurance sector is reconsidering its services, and rightly so.

Now everything is about actively involving customers and partners in added-value services, for which internal know-how or data can be used.

Predatory pricing in saturated markets can be avoided, if customers and partners profit from the knowledge of an insurance company. Zühlke has developed a solution that makes such added-value services available: EYCO – Empower your Customer.

As an experienced innovation partner for insurance, we are familiar with the relevant features: customer-orientation, security and data protection.

Your partner for digital transformation

Zühlke supports insurances during the structural transformation of your company. Our expertise covers:

  • the introduction of agile principles on all corporate levels
  • enterprise architecture and project management
  • customer journey management: from the customer experience to a customer-friendly range of services
  • portal solutions: development and implementation of innovative customer and partner portal solutions with self services
  • multi-channel management, strategy and implementation

Our experts have the right tools for your sustainable success: many years of experience in highly regulated markets, IT and business know-how, as well as strong personal commitment.

As team players, we know that trust is built on achievement and a sense of responsibility. We promise: With Zühlke your processes will become more efficient and you will gain competitive advantages thanks to innovative services.

Our contact

Photo: Mr Robert Knop

Robert Knop

Consulting Director
Insurance