Today, customers of banks and financial services providers expect digital and integrated touchpoints along an integral customer journey with their institution – starting from the initial contact and covering all future advice and two-way communication. In contrast to staffed counters with limited opening hours, customers can get in touch 24/7, such as through bots. Bank customers want convenient apps that let them find information, make personalised, data-driven investment decisions or make use of pension schemes. This change within society is reflected in what today’s customers expect from their bank – in all areas.
In this challenging environment marked by evolving customer needs, banks and financial services providers need a well-matched sparring partner to help them make the right strategic decisions. Zühlke will accompany you along this road and help you set the right priorities, adding real value to your business.
Zühlke is assisting Vontobel with the development of the first Swiss digital tool for active asset management, from platform to app.
With their online portal “Hypoplace”, HypothekenBörse AG is setting the new standard for the customer experience: For the first time, mortgage holders
With help from Zühlke, Bank Julius Bär has developed a tool for customer advisors that improves efficiency and consultancy quality.