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Digital touchpoints and customer focus

Today, customers of banks and financial services providers expect digital and integrated touchpoints along an integral customer journey with their institution – starting from the initial contact and covering all future advice and two-way communication. In contrast to staffed counters with limited opening hours, customers can get in touch 24/7, such as through bots. Bank customers want convenient apps that let them find information, make personalised, data-driven investment decisions or make use of pension schemes. This change within society is reflected in what today’s customers expect from their bank – in all areas.

Creating new customer experiences together

In this challenging environment marked by evolving customer needs, banks and financial services providers need a well-matched sparring partner to help them make the right strategic decisions. Zühlke will accompany you along this road and help you set the right priorities, adding real value to your business.

Our Experts
Heinz Rudin

Banking & Financial Service Providers

+41 43 216 6594

Mike Seiler

Banking & Financial Service Providers

+41 43 216 6516

Success Stories

Blog articles

Nov. 14, 2019

How banking can survive in the age of digitization

Robo-advisors, AI, big data: well-known buzzwords we are hearing again and again.  Digitization has arrived with full force in banking – and is providing financial service providers with fundamenta...

March 20, 2019

How to defend against cyber attacks in open-banking environments

By opening up their ecosystems as part of open banking, banks create added value for their customers. At the same time, they attract hackers. The protection of assets must be the top priority for b...

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