1. Is the transformation disruptive?
Banks are typically used to incremental change. However, with digitization a disruptive development is on the horizon. Zühlke is in no doubt that it is coming and that the first phase has already begun. For this reason, permanent Business Model Innovation is becoming a key factor of success. Robo Advisor, Fintech and Blockchain are all important topics that banks have to deal with. In addition, bank customers are already online and mobile in many areas of their lives, and also demand the best digital customer experience from their bank.
2. The key issues for banks
- What does it take to make the focus on bank customers a central element of my business activities?
- How can I provide customers with the simplicity, convenience and security they expect when interacting with our bank?