The solution was designed to be able to be configured for country-specific requirements, with the result that just eight months were required to roll it out to a further eleven countries. By providing intensive training, country-specific user documentation and on-site assistance, Zühlke ensured that the roll-out was smoothly and that the new system achieved excellent user acceptance.
Zühlke utilised an agile approach and adapted objectives, milestones and requirements to current needs and challenges on the fly. Zühlke used the latest requirements engineering and software development techniques to optimise the CRM solution and user interface.
Implementation of the new solution also resulted in existing customer processes being either simplified, adapted to changing requirements or redeveloped from scratch. Working closely with offices in the various different countries, Zühlke set up new processes and implemented any changes.