A multi-channel approach significantly increases the complexity within a company. Whether it is just an additional information channel or a new sales channel: Companies will have to align it perfectly with any preexisting systems or channels. Not least because suitable backend systems and processes are required in order to address customers consistently across all channels.
Mobile usage is on the fast track. Thanks to faster data transmission, more and more users access content or place orders through their mobile devices.
The implementation of mobile solutions is one of Zühlke’s core competences. Our experts ensure that:
The main aim of a good multi-channel or multi-cross-channel strategy is simple: to get closer to the customer by designing inspirational user experiences and services that generate an added value for customers at the right point in time. Zühlke accompanies you on the path to customer-oriented solutions by offering the following services:
With Zühlke you profit from our unique combination of competences. In our company, business experts work hand in hand with IT and UX experts. The result: Integrated solutions that enable you to offer a seamless customer experience at every touch point and to enhance the productivity of your customer relations.
Head of Business Development, Partner
"Telecom companies are drivers of the digital transformation and link different communication solutions - simple, transparent and fast. This requires a lot of agility, dynamism and understanding to enable customers. Let us shape the future together!"
Director Solution Center