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Who owns your customer?

Insurance – Who owns your customer?

Concluding contracts and settling claims are often the only points of contact between insurance companies and their customers. This relationship gap is being filled by new market players providing innovative services and a state-of-the-art user experience. Insurers are left with only two alternatives: compete with more efficient processes and lower prices, or themselves actively target customers with innovative, diversified and easily accessible products.

Zühlke as a strong partner for insurance companies

Zühlke is the ideal partner for both options. In addition to extensive business know-how from digital transformation projects in a wide-range of sectors, we also provide the engineering competence to implement your strategies. Zühlke draws on many years of experience in implementing new business ideas in the insurance industry which also allows us to understand what are the important business and technical drivers  

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Insights on Insurance

Orientation in the jungle of digitalisation

Visana planned to digitalise their processes. Together with the health insurer, Zühlke created a map of the procedures and evaluated them for their digitalisation potential.

October 2018

Mobi24: Guide to process innovation

Mobi24 wants to improve its processes. Zühlke creates a heatmap of the process landscape and identifies untapped potential for both the assistance and emergency call centre, and the contact centre organisation

December 2018

Sympany: Customer retention with a unique customer experience

Sympany wants a web portal that stands out for its simplicity. Stimmt develops the concept, Zühlke sets it up in the shortest possible time together with Sympany.

ImmoCrowd: Real estate trading in the Blockchain

Swiss Life wants to offer an app for trading in real estate investments. Zühlke develops a trading platform for the insurer based on Blockchain technology.

Success Stories

Related Blog Articles

Feb. 11, 2019

What is the significance of ecosystems for insurers?

Customers will be taking out insurance policies somewhere else in the future – at a car dealership, when shopping online or at a ticket machine. Insurance companies will therefore only succeed if t...